Website Usage Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern TheVisibleGuy, any related entities and or Gordon Jenkins (known collectively in this section as ‘TheVisibleGuy’) relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website contains material which is owned by or licensed to TheVisibleGuy. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • This website may use cookies to monitor browsing preferences. If you do allow cookies to be used, please refer to our privacy policy for details of what data we may collect and how it may be used.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.  It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You agree to indemnify us and each of our officers, employees, agents, contractors, suppliers and licensors (collectively, Affiliates/Referral Partners) in respect of any liability, loss or damages (including all legal and other costs on a full indemnity basis) suffered or incurred by them arising (in whole or part) out of the breach of or failure to comply with any of these terms and conditions, or any other default or wrongful conduct in relation to the subject matter of these terms and conditions, on the part of you or any of your Affiliates/Referral Partners.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
  • Refunds and Exchanges There are no refunds. No exceptions.

Event Terms & Conditions

  • Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of venue or show time)
  • Occasionally, an event may need to be cancelled or postponed by us, a keynote speaker or venue for a variety of reasons. Venues are also subject to change. As soon as we are notified of any amendments we will contact all customers by email and by phone if it is urgent. If the event has been cancelled, you will be entitled to a face value refund, as the booking and transaction fees are non-refundable. If an event is rescheduled or moved venue, you are usually given the option of retaining your tickets for the new date/location, or claiming a face-value refund. The letter or email will contain details on how to obtain this refund, or you can contact us via info@thevisibleguy.com  for more information. Please note, however, it is the customer’s responsibility to check whether the event is going ahead at the scheduled date, time and venue, and The Visible Guy and/or any of our associated companies websites or it’s promoters cannot guarantee that they will inform the customer of any changes to the event date, time or venue.
  • In the event of an event being cancelled or postponed, The Visible Guy and/or any of our associated companies websites or its promoters cannot be held responsible for any costs incurred by the customer for travel, accommodation or any other related service.
  • The right to admission to an event is reserved by the promoter and event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. The Visible Guy and/or any of our associated companies websites would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age*, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.
  • By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any resale or attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification.
  • In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.
  • We reserve the right to cancel any order that further to investigation we deem to be possibly of a fraudulent nature. These checks may include, but not be limited to, a request to be provided with an original credit or debit card statement, attempts to contact a customer by telephone, reference to records to check for other fraudulent activity at an address.
  • We will not share your personal information for marketing or any other purposes without your consent unless where required by law.
  • If you have registered your interest with The Visible Guy and/or any of our associated companies websites, including our partners sponsors and keynote speakers; and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you. If you do not wish to receive further updates please unsubscribe using the links found in such emails, or by emailing info@thevisibleguy.com.au with Unsubscribe in the subject and using the email address you’re receiving mail from us.
  • We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force.
  • The Client acknowledges that TheVisibleGuy may take photographs and film footage of the Client during the event and may use the photographs and/or film footage for TheVisibleGuy promotional and/or commercial purposes, including for use on any of its websites. The Client agrees that filmed/recorded material may be reproduced for those purposes, as film, audio or written quotation.
  • The Client indemnifies TheVisibleGuy and will not hold TheVisibleGuy liable for any of the photographs and/or film footage being lifted off its websites or other publications, be reproduced on Facebook or other web sites or elsewhere, or otherwise communicated or made available to the public or sections of the public.
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